Privacy Policy

2. Information We Collect

We collect information you provide directly to us, including:

• Personal details: Name, email address, phone number, shipping address
• Medical information: Prescription documents submitted for Rx product orders
• Order information: Product details, quantities, pricing, payment method chosen
• Communication data: Messages submitted via our Contact form or WhatsApp
• Technical data: IP address, browser type, device information, pages visited (via server logs)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, returns, or enquiries
• Verifying prescriptions for Rx products
• Improving our website, products, and services
• Sending you promotional communications (only if you have opted in)
• Complying with legal and regulatory obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Logistics partners: Your name and address are shared with our delivery partners to fulfil your order
• Pharmacists: Prescription information may be reviewed by our licensed pharmacist team
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, your information may be transferred

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information. This includes encrypted data transmission (HTTPS), restricted employee access, and secure data storage. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

6. Cookies

We use essential session cookies to operate our website (e.g., maintaining your cart). We do not use third-party advertising cookies. You can control cookie settings through your browser; however, disabling cookies may affect the functionality of certain parts of the website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, please email us at care@acepharmaonline.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact: