Cancellation & Refund Policy

At AcePharmaOnline.com, we strive to provide the best products and services. Please review our Cancellation & Refund Policy carefully.

1. Order Cancellation

• Orders can only be canceled before they are processed for shipping.
• Once an order has been shipped, it cannot be canceled.
• To request a cancellation, contact our support team at care@acepharmaonline.com

2. Refund Eligibility

Refunds will be issued under the following conditions:

• Products received are damaged, defective, or incorrect.
• Refund requests must be made within [7 days] of receiving the product.
• The item must be unused, in its original packaging, and accompanied by proof of purchase.

3. Refund Process

• To initiate a refund, email us at care@acepharmaonline.com with order details and relevant images.
• Once approved, refunds will be processed within [7 business days].
• Refunds will be credited to the original payment method.

4. Non-Refundable Items

Refunds are not available for:

• Opened or used items.
• Personal care or hygiene products for safety reasons.
• Items purchased under final sale or promotional discounts.

5. Exchanges

We offer exchanges for defective or incorrect products. To request an exchange, contact our support team.